One Shipping Platform for All Your Needs
DeliveryFX global Logistics: The one shipping platform for all your needs. Global Source Logistics helps you with inbound, outbound or drop shipments – accurately and cost-effectively, anywhere in the world.
DeliveryFx global logistics is the one platform you need to automate multi-carrier shipping from all your business locations, including warehouses, depots, stores, offices, mailrooms, and home offices. Need to provide access outside the enterprise? No problem. Authorized suppliers and remote workers can use Global Source Logistics to ship, or drop ship, to your customers from anywhere in the world accurately, cost-effectively, and on time.
No matter the job, DeliveryFX finds a way.
TERMS OF SERVICE
THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USE OF deliveryfx.COM, INCLUDING deliveryfx SHIP MANAGER AT deliveryfx.COM (“SHIP MANAGER”), deliveryfx DELIVERY MANAGER, deliveryfx GLOBAL TRADE MANAGER (“GTM”), deliveryfx MOBILE, deliveryfx TRACKING SIGNATURE PROOF OF DELIVERY, deliveryfx TRACKING UPDATES AND deliveryfx BILLING ONLINE. YOUR VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER COLLECTIVELY “YOU” OR “YOUR”), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
deliveryfx MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF deliveryfx.COM WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS. THERE MAY BE ADDITIONAL TERMS AND CONDITIONS PROVIDED THROUGHOUT deliveryfx.COM GOVERNING YOUR USE OF PARTICULAR FUNCTIONS, FEATURES, INFORMATION AND APPLICATIONS AVAILABLE THROUGH deliveryfx.COM.
Section 1. Definitions
Content: information, graphics, products, features, functionality, services, and links on deliveryfx.com, including deliveryfx Ship Manager® at deliveryfx.com, deliveryfx® Global Trade Manager, and deliveryfx® Billing Online, deliveryfx Tracking Signature Proof of Delivery and deliveryfx Tracking Updates.
deliveryfx: deliveryfx Corporate Services, Incorporated, its parent and its parent’s subsidiary companies.
You: Yourself and the entity that you represent
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Section 2. Use of deliveryfx.com
deliveryfx.com is provided solely for the use of current and potential deliveryfx customers to interact with deliveryfx and may not be used by any other person or entity, or for any other purpose. Specifically, all shipping, tracking, rating, receiving deliveryfx invoices and remitting payment using electronic funds transfer (“EFT”), drop-off location, identifying and preparing international documents, estimating duties and taxes, and other information and services may only be used by current and potential deliveryfx customers for their own shipments. Use of deliveryfx.com to provide information to or prepare shipments by or for the benefit of third party shippers is expressly prohibited.
The use of non-authorized scripting technologies to obtain information from deliveryfx.com or submit information through deliveryfx.com is strictly prohibited.
deliveryfx does not accept ideas, concepts, or techniques for new services or products through deliveryfx.com. If such information is received, it will not be considered confidential and deliveryfx will be deemed free to use, communicate and exploit such information in any manner it chooses.
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Section 3. deliveryfx.com Login Registration
You may choose to register on deliveryfx.com to access interactive features on deliveryfx.com. deliveryfx.com Login provides you with access to deliveryfx Ship Manager at deliveryfx.com, deliveryfx® Tracking, My deliveryfx, deliveryfx Global Trade Manager, deliveryfx Billing Online, deliveryfx® Mobile and other online services. The availability of these services varies by country. In the future, deliveryfx may add other features that may be accessed through deliveryfx.com Login. In such event, previously registered users will not be required to re-register.
By registering on deliveryfx.com, You agree to provide accurate and current information about Yourself as prompted by the deliveryfx.com Login Registration pages and maintain and promptly update Your online profile information to keep it accurate and current.
Some deliveryfx.com services are being made available to customers based in some countries and not others. You agree to register only for deliveryfx.com services offered on the deliveryfx.com website for the country in which your deliveryfx account is based. For example, if your deliveryfx account is based in Canada, you will register for services offered on deliveryfx.com/ca and not for services offered on deliveryfx.com/us.
When you register using deliveryfx.com Login Registration, you will select a user ID and password. You are responsible for maintaining the confidentiality of the password and user ID, and you are responsible for all activities that occur under Your password and user ID. You agree to (a) immediately notify deliveryfx of any unauthorized use of Your user ID and password, and (b) ensure that You exit from Your deliveryfx.com session at the end of each visit.
You acknowledge and agree that it may be necessary from time to time for deliveryfx to confirm the validity of the credit card information you provided to open your deliveryfx account. When this occurs, deliveryfx may request a temporary authorization hold for a nominal amount on your card. This authorization hold does not result in actual charges to your card. These authorizations will automatically expire based on guidelines established by your card issuer.
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Section 4. Changes to deliveryfx.com
deliveryfx.com and its Content, may be changed, deleted or updated at any time without notice.
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Section 5. Termination of Use
deliveryfx may discontinue, suspend or modify deliveryfx.com at any time without notice, and deliveryfx may block, terminate or suspend Your and any user’s access to deliveryfx.com at any time for any reason in its sole discretion, even if access continues to be allowed to others.
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Section 6. Ownership
deliveryfx.com and its Content are protected by United States and international copyright, trademark and other laws. © 1995-2008 deliveryfx. All rights reserved. Specifically, deliveryfx does not convey to anyone, through allowing access to deliveryfx.com, any ownership rights in deliveryfx.com or in any Content appearing on or made available through deliveryfx.com. Customer may not copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble any part of deliveryfx.com or its Content.
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Section 7. Disclaimer of Warranty
deliveryfx.COM AND ITS CONTENT ARE PROVIDED “AS IS”. deliveryfx AND ITS LICENSORS DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, REGARDING ANY SUCH CONTENT AND YOUR ABILIITY OR INABILITY TO USE deliveryfx.COM AND ITS CONTENT.
deliveryfx EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES REGARDING deliveryfx.COM, SHIP MANAGER AND THE FUNCTIONING OF THE INTERNET WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. deliveryfx DOES NOT WARRANT THAT SHIP MANAGER WILL MEET ALL OF CUSTOMER’S REQUIREMENTS OR THAT ITS OPERATIONS WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT ANY DEFECT WITHIN SHIP MANAGER WILL BE CORRECTED. FURTHERMORE, deliveryfx DOES NOT WARRANT NOR MAKE ANY REPRESENTATION REGARDING THE RESULTS OF CUSTOMER’S USE OF SHIP MANAGER OR GLOBAL TRADE MANAGER IN TERMS OF CAPABILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION, REPRESENTATION OR ADVICE GIVEN BY deliveryfx OR AN AUTHORIZED REPRESENTATIVE OF deliveryfx SHALL CREATE A WARRANTY.
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Section 8. Limitation of Liability
USE OF deliveryfx.COM AND ITS CONTENT IS AT YOUR SOLE RISK. deliveryfx WILL IN NO EVENT BE LIABLE TO YOU OR ANY PERSON OR ENTITY CLAIMING THROUGH YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR OTHER DAMAGES UNDER ANY THEORY OF LAW FOR ANY ERRORS IN OR THE USE OF OR INABILITY TO USE deliveryfx.COM AND ITS CONTENT INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, BUSINESS, DATA, OR DAMAGE TO ANY COMPUTER SYSTEMS, EVEN IF YOU HAVE ADVISED deliveryfx OF THE POSSIBILITY OF SUCH DAMAGES.
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Section 9. Indemnity
You agree to defend, indemnify and hold harmless deliveryfx, its parent and affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims (i) arising out of Your breach of any of these terms and conditions, and any of Your activities conducted in connection with this site.
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Section 10. deliveryfx Service Guide
The terms and conditions for using deliveryfx delivery and related services are contained in the most current version of the deliveryfx Service Guide, which is available by request. The most current version of the deliveryfx Service Guide will control in the event of any conflict between any deliveryfx delivery or related service information on deliveryfx.com and the delivery or related service information contained in the most current version of the deliveryfx Service Guide.
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Section 11. Links to other web sites
There are links on the deliveryfx.com site that allow You to visit the sites of third parties. Neither these sites nor the companies to whom they belong are controlled by deliveryfx. deliveryfx makes no representations concerning the information provided or made available on such sites nor the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites.
deliveryfx has not tested and makes no representations regarding the correctness, performance or quality of any software found at any such sites. You should research and assess the risks which may be involved in accessing and using any software on the Internet before using it.
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The deliveryfx Privacy Notice governs the use of information acquired from You through deliveryfx.com.
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Section 13. Export
You assume all responsibility for compliance with all laws and regulations of the United States and any other country from which You may access deliveryfx.com regarding access, use, export, re-export and import of any Content appearing on or available through deliveryfx.com.
You acknowledge and agree that you will not export or import any Content to any country to which export or import is restricted under United States law, that You are not a national of any such country, you are not a Denied Party listed on the U.S. Denied Persons List, you are not a Special Designated National on the U.S. Treasury Department’s list of Specially Designated Nationals, and that the Content will not be used in the design, development or production of nuclear, chemical or biological weapons.
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Section 14. Controlling Law and Severability
This Agreement and Your use of deliveryfx.com is governed by and construed in accordance with the laws of the United States and the State of Tennessee, excluding its conflict of laws provisions. If for any reason a court of competent jurisdiction finds any provision of this Agreement, or a portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible.
Any cause of action with respect to deliveryfx.com or this Agreement must be instituted within one year after the claim or cause of action has risen or be barred and must be brought in a court of competent jurisdiction within Shelby County, Tennessee. This Agreement may not be changed or modified without the written consent of deliveryfx.
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Section 15. Terms of Carriage
(i) Customer agrees that domestic and international carriage by deliveryfx of any shipments tendered to deliveryfx using SHIP MANAGER shall be in accordance with the terms, conditions and limitations of liability set out on the NONNEGOTIABLE Air Waybill, Label, Manifest, or Pick-Up Record (collectively “Shipping Documentation”) and as appropriate any transportation agreement between Customer and deliveryfx covering such shipment and in any applicable tariff, Service Guide or Standard Conditions of Carriage, copies of which are available upon request, and which are incorporated into this Agreement by reference. If there is a conflict between the Shipping Documentation and any such document then in effect or this Agreement, the transportation agreement, tariff, Service Guide, Standard Conditions of Carriage, or this Agreement will control, in that order of priority. If a shipment originates outside the United States, the contract of carriage is with the deliveryfx subsidiary, branch, or independent contractor who originally accepts the shipment. Your use of Global Trade Manager shall not alter Your responsibility for the preparation and accuracy of shipping documentation including import/export forms.
(ii) In the event Customer uses SHIP MANAGER to process shipments tendered to deliveryfx for delivery to locations outside the United States or country of shipment origin, Customer will, at Customer’s sole expense, assure that the terms and conditions of international carriage supplied by deliveryfx from time to time (and which may be amended or modified from time to time at deliveryfx’s sole discretion) are placed on the Shipping Documentation as may be instructed by deliveryfx, for all such international shipments. Customer will defend, indemnify and hold harmless deliveryfx, its officers, directors, employees and agents from and against any and all losses, damages, claims and other items of cost and expense arising out of Customer’s failure to apply the international carriage terms to the Shipping Documentation for such international shipments, including without limitation claims from the recipient of any shipment, and Customer’s failure to follow deliveryfx’s instructions in regard to the placement of the terms on the Shipping Documentation for such international shipments.
(iii) Printed Signature. Customer acknowledges that if SHIP MANAGER is used to process shipments to locations outside the United States or country of shipment origin, Customer must enter the name of the person completing the Shipping Documentation to print in lieu of its manual signature on the Shipping Documentation, as applicable, for all shipments tendered by Customer to deliveryfx using SHIP MANAGER. Customer further acknowledges that such printed name shall be sufficient to constitute the Customer’s signature, and Customer’s acceptance of deliveryfx’s terms and conditions of carriage contained in the applicable transportation agreement, tariff, Service Guide, Standard Conditions, or Shipping Documentation, under which the shipment is accepted by deliveryfx, or its independent contractor.
(iv) Unless otherwise indicated, the shipper’s address indicated on the face of any Shipping Documentation is the place of execution and the place of departure and the recipient’s address listed on the face of the Shipping Documentation is the place of destination. Unless otherwise indicated on the face of the Shipping Documentation the first carrier of all shipments is deliveryfx Express, P.O. Box 727, Memphis, TN 38194. The address for deliveryfx Ground is P.O. Box 108, Coraopolis, PA 15230.
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Section 16. deliveryfx ShipAlert®
deliveryfx provides You with the opportunity, via SHIP MANAGER, to use deliveryfx ShipAlert to send a message to the recipient informing him/her of Your shipment. This feature is provided free of charge. deliveryfx may modify or terminate the use of deliveryfx ShipAlert at any time.
deliveryfx does not commit to keeping Your message private or confidential. By using deliveryfx ShipAlert You acknowledge that deliveryfx is providing the technical functionality only, and that You are solely responsible for the content of Your messages. deliveryfx undertakes no duty to monitor any messages sent by You. However, deliveryfx, in its sole discretion, may elect, but is not obligated, to look at Your messages to protect itself.
Do not use deliveryfx ShipAlert for anything other than to communicate information about Your shipment. You may not use deliveryfx ShipAlert to disseminate inflammatory, infringing, obscene, or other unlawful information, or to threaten, harass, abuse or otherwise violate the legal rights of others or perform any act contrary to law. If deliveryfx sees or hears about messages sent via deliveryfx ShipAlert that violate these provisions, or that may damage deliveryfx, it may take all actions necessary to protect itself, including disclosing any messages to the authorities.
It is not necessary to use deliveryfx ShipAlert to ship a package via SHIP MANAGER. deliveryfx will not be liable for any failure or delay, for any reason, in the transmission, receipt, or acknowledgment of any messages sent by or to You.
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Section 17. Address Book
Subject to the terms listed here, addresses will remain in Your Address Book as long as You use SHIP MANAGER. If You do not use SHIP MANAGER for a period of 6 months, deliveryfx will delete Your addresses.
However, deliveryfx will not delete Your SHIP MANAGER account. If You have any concerns, please email deliveryfx at firstname.lastname@example.org. The Address Book is a feature provided free of charge by deliveryfx. You should maintain a back-up copy of Your addresses as deliveryfx will not be responsible for the loss of addresses contained in the Address Book. deliveryfx may modify or terminate this feature at any time for any reason.
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Section 18. Courtesy Rate Quote
The courtesy rate reflected by the Courtesy Rate Quote on deliveryfx Ship Manager, if shown, may be different than the actual charges for Your shipment. Differences may occur based on actual weight, dimensions, and other factors. Consult the applicable deliveryfx Service Guide or the deliveryfx Rate Sheets for details on how shipping charges are calculated.
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Section 19. H.M. Customs and Excise Forms
H.M. Customs and Excise Forms are subject to Crown copyright and are reproduced on Global Trade Manager under license from the Controller of Her Majesty’s Stationery Office. Visitors to this site may reproduce and use these forms, but have no right to authorize third parties to use them.
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Section 20. deliveryfx Tracking Signature Proof of Delivery
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Section 21. deliveryfx Tracking Updates
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Section 22. deliveryfx Delivery Manager®
In order to facilitate delivery or release of a shipment, deliveryfx may, at its sole discretion, offer certain delivery options and functionality to residential Recipients through deliveryfx Delivery Manager. As a condition for approval to register for and use deliveryfx Delivery Manager, Recipient agrees to these terms:
I. Recipient represents and warrants that Recipient: resides at the address provided for enrollment; is authorized to enroll and receive shipments at the address; will only register for himself/herself; will only register nicknames that are associated with Recipient’s name and identity; is 13 years of age or older.
II. For each shipment, Recipient represents and warrants that Recipient is authorized by the Shipper to use or request the deliveryfx Delivery Manager options and functionality.
III. Recipient agrees to pay any fees associated with deliveryfx Delivery Manager options that are offered by deliveryfx for a fee. See Rates in the deliveryfx Service Guide for details.
V. In no event shall deliveryfx, including, without limitation, agents, contractors, employees and affiliates, be liable for any damages, including but not limited to special, incidental or consequential damages, including, without limitation, loss of profits or income, whether or not deliveryfx had knowledge that such damages might be incurred, from honoring, or our failure to honor, any request for delivery instructions, preferences, delivery suspension, routing instruction or other delivery request from the Recipient. Notwithstanding, a refund of the deliveryfx Delivery Manager fee as outlined below is the exclusive remedy in the event of deliveryfx’s failure to honor the Recipient’s request for deliveryfx Delivery Manager options.
VI. Money-Back Guarantee. We offer a money-back guarantee for deliveryfx Delivery Manager delivery options that are offered for a fee. This guarantee can be suspended, modified or revoked at our sole discretion without prior notice to you. At our option, we will, upon request, refund your deliveryfx Delivery Manager charges in the event of a delivery failure as described below. If the money-back guarantee is suspended, there is no remedy or recovery of charges for a delivery option failure. There are no delivery option commitments for shipments on which the money-back guarantee is suspended.
a. deliveryfx Date Certain Delivery Money-Back Guarantee. The deliveryfx Date Certain Delivery Money-Back Guarantee applies if shipment delivery is not attempted on the valid date requested. To be considered valid, the requested date must be a Business Day within 7 calendar days after the originally scheduled delivery date. If the delivery date requested is invalid, the deliveryfx Date Certain Money-Back Guarantee will not apply.
b. deliveryfx Evening Delivery Money-Back Guarantee. The deliveryfx Evening Delivery Money-Back Guarantee applies if shipment delivery is not attempted between 5 and 8 p.m. by the scheduled delivery date as published on deliveryfx.com.
c. deliveryfx Appointment Delivery Money-Back Guarantee. The deliveryfx Appointment Delivery Money-Back Guarantee applies if shipment delivery is not attempted during the appointment time-frame and on the date requested by the Recipient and agreed to by deliveryfx.
d. Deliver To Another Address Money-Back Guarantee. The Deliver To Another Address Money-Back Guarantee applies if shipment delivery is not attempted at the new delivery address by the scheduled delivery date and time as published on deliveryfx.com
e. Exceptions and Limitations. deliveryfx will not be obligated to refund or credit your charges if:
1. We provide you with proof of timely completion of the delivery option, consisting of the date and time of delivery and, if applicable, the name of the person who signed for the shipment, or service-exception information reflecting that the failure to provide the delivery option resulted from circumstances described under the Liabilities Not Assumed sections of the deliveryfx Service Guide.
2. The shipment was scheduled for delivery on the Wednesday immediately prior to Thanksgiving or during the seven calendar days before Christmas Day, and was delivered within 90 minutes of the new requested delivery date, time, or delivery window.
3. The shipment was undeliverable as described in the Undeliverable Shipments sections of the deliveryfx Express Terms and Conditions or the deliveryfx Ground Tariff in the deliveryfx Service Guide.
f. Refund Requests: To qualify for a refund, you must notify us of a delivery option failure and request a refund of your charges in compliance with the conditions listed below. If you do not comply with these conditions, you are not entitled to receive a refund and cannot recover compensation for a delivery option failure in any lawsuit.
1. You may request a refund of charges due to a delivery option failure by submitting your request through the billing adjustment application at deliveryfx.com/billingadjustment.
2. Your notification of a delivery option failure must include the deliveryfx tracking number; and the last 4 digits of the credit card used to pay for the delivery option.
3. All requests for refund or credit of charges must be received within 90 calendar days from the ship date.
VII. If the Sign For A Package option is selected, Recipient authorizes deliveryfx to leave the shipment, and any other eligible shipment available for delivery, at the recipient’s location and releases deliveryfx from all liability for any loss or damage that may result from leaving the shipment at Recipient’s request.
VIII.If Recipient provides delivery instructions, preferences, or requests to suspend deliveries for their address, Recipient releases deliveryfx from all liability for any loss or damage that may result from deliveryfx following the delivery instructions, preferences, or requests to suspend deliveries.
IX. Recipient understands that deliveryfx Delivery Manager calendar and tracking visibility will be based on information readily available to deliveryfx, that it may be limited, estimated or incomplete and that such information may change or be modified.
X. Recipient agrees not to sue deliveryfx as a class plaintiff or class representative, join as a class member, or participate as an adverse party in any way in a class-action lawsuit against deliveryfx regarding deliveryfx Delivery Manager.
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